Why Management Courses?
- Poor management is the most common reason that people leave their jobs.
- Developing good managers means increased retention and employee satisfaction.
- Good managers are good for business.
- Online learning gives you flexibility because it's available when you need it.
- Online learning allows you to fill individual needs cost effectively.
- Online courses are available for 1 full year so managers can revisit lessons as needed.
- Print your completion certificate instantly when you finish the course.
Coaching Job Skills
In order to achieve results, coaching must go beyond just showing someone how to do something. Coaching Job Skills is an online course addressing observation, analyzing, demonstrating and providing feedback.
Communicating Up provides you with the tools necessary to frame communication to your manager so that the desired result is achieved.
Delegating is an online course that trains you to recruit members of your work team to assist you, and it helps you to motivate and develop your team members by giving them challenges and responsibilities.
Developing Performance Goals and Standards
Developing Performance Goals and Standards helps you establish specific and measurable performance goals. You will learn how to achieve the desired results in your established timeframe.
Managers can turn a potentially negative interaction into a positive developmental step by involving team members in performance discussions and gaining their commitment to behavioral change. Effective Discipline will help you dramatically reduce your team's problematic behaviors.
Essential Skills of Communicating
Essential Skills of Communicating teaches you the latest techniques in developing effective communication skills, improving performance, and increasing the productivity of our team within your organization.
Essential Skills of Leadership
Essential Skills of Leadership teaches you how to maintain your team members self-esteem, focus on behavior not attitudes or personalities, and encourage your team members to commit themselves to common goals.
Improving Work Habits
One of our core online management training courses, Improving Work Habits provides the tools necessary to recognize and address poor work habits.
Managing Complaints provides the tools necessary to resolve employee complaints and identify the root causes of chronic grievances.
Providing Performance Feedback
Providing Performance Feedback gives you the tools to improve your team member's self-confidence, personal standards of excellence and achievement.
Resolving Conflicts teaches the skills to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, you can eliminate the issue and minimize the impact.
Supporting Change is an online course that will help you understand and interpret change so you can successfully manage your team through it.
Developing and Coaching Others: Leadership Version
Developing and Coaching Others will teach you how you can effectively and successfully develop and coach your team members to become better and more consistent performers.
Hiring Winning Talent
Hiring Winning Talent is a relatively new online management course. This course focuses on improving the interviewer's ability to select the best team members by addressing all aspects of the selection process.
Motivating Team Members
This online course helps leaders understand the complex idea of motivation. Motivating Team Members demonstrates what leaders can do to influence individual and team performance.
Solving Workplace Problems
Solving Workplace Problems helps managers improve processes and workflows by identifying problems and solutions. This online course follows a five-step plan for creative problem solving.
Customer-Oriented Selling is designed to help you increase sales by planning customer-focused sales calls and recommending solutions that meet customer objectives.
The Incoming Sales Call
The Incoming Sales Call will help you listen effectively and promote additional products and services that are relevant to the customer's needs.
Making Customer Recommendations
Making Customer Recommendations is an online service course that teaches you to recognize the clues you identified during the discovery process, the agreement you and the customer have reached, and the objectives you aim to meet through the selling interaction.
Dealing with Difficult Customer Situations
Sometimes your customers may be upset, worried, frustrated, and anxious. Dealing with Difficult Customer Situations is an online course that teaches you how to effectively handle these situations and keep your customers satisfied.
Delivering Customer Focused Service
This online customer service course teaches you the guidelines for Delivering Customer Focused Service as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.
STAR Service teaches your employees how to to deliver positive customer experiences. Use this online customer service course to develop solid customer relations and boost sales.
Achieving Communication Effectiveness
Achieving Communication Effectiveness examines the skills, techniques, and behaviors associated with communication and will look at some of the subjective attitudes that may be affecting your ability to communicate.
This online course demonstrates how diversity is a source of enrichment and opportunity that can bring a wealth of benefits to you and your company. Diversity Awareness will help you in understand, appreciate, and celebrate cultural differences in the work place.
Professionalism in the Office
Professionalism in the Office is designed to teach you the skills to make you more professional on the job. Appearance, demeanor, and organization skills are covered.
If you have questions about our online management courses please send 1-888-658-6641 in the U.S., 1-302-477-9730 outside of the U.S., or submit your question through our contact form.