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Achieving Communication Effectiveness

Achieving Communication Effectiveness Facilitator's Kit

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity. Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills.

Coaching Job Skills

Coaching Job Skills Training Materials

Coaching Job Skills. This program focuses on training team leaders and first-line managers on how to coach team members to improve their job skills, which in turn, improves the overall quality of team performance.

Communicating Up

Communicating Up Training Materials

Communicating Up focuses on the upward communication important to productivity and performance. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Customer Oriented Selling®

Customer Oriented Selling - Sales Training Materials

Your sales force will learn how to build successful business relationships by helping customers achieve both their business and personal objectives.

Delegating

Delegating Training Materials

This module gives valuable insight into and practice with the "Three W's" of effective delegation: When should team leaders delegate; to whom should they delegate; and what explanation should they give to team members? The module also shows how to use delegation as a motivational tool.

Developing and Coaching Others

Developing and Coaching Others Training Materials

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. Managers who are effectively involved in the growth and development of their employees make behavior change happen.

Developing Performance Goals and Standards

Developing Performance Goals and Standards Training Materials

This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

DiSC® Classic Facilitation System

Everything DiSC Classic Facilitation System

The DiSC® Classic Facilitation System is the bestselling DiSC-based facilitator kit in the world. Over a million people use the facilitator kit and DiSC profiles to develop skills in the areas of:

  • Sales
  • Leadership
  • Frontline Management
  • Conflict Management
  • Team Building
  • Communication

Effective Discipline

Effective Discipline Training Materials

Positive discipline may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will be shown how to change unacceptable team member behavior without bruising egos.

Essential Skills of Communicating

Essential Skills of Communicating Training Materials

Good communication involves a set of complex skills. To communicate effectively in today's world, a person must send messages that are clear, well organized, and aimed at the needs and interest of the receiver. Essential Skills of Communicating enables leaders to learn the latest techniques in effective communication and how to apply them to their job. Net results equals increased productivity from all team members.

Essential Skills of Leadership

Essential Skills of Leadership Training Materials

For over 20 years, Fundamental Skills of Managing has been at the forefront of training for supervisors, leaders, and first-line managers. In fact, millions of people have benefited from this reliable program! Now, after extensive research and testing, a revised version is being introduced with a new name -Essential Skills of Leadership.

Everything DiSC Work of Leaders®

Everything DiSC Work of Leaders Facilitator Materials

Everything DiSC Work of Leaders is a customizable DiSC® based program focusing on leadership development and executive coaching. The facilitation materials are designed to create effective leadership with a detailed action plan. The training modules help leaders understand their DiSC behavioral style and how they can convey their vision and organizational aligment to their teams.

Everything DiSC® Management

Everything DiSC Management Facilitator Materials

The Everything DiSC Management Application Library is the most in-depth, customizable DiSC based management program available. Everything DiSC management increases the effectiveness of your management team while using concepts used with the DiSC Profile.

Everything DiSC® Sales

Everything DiSC Sales Facilitator Materials

The Everything DiSC® Sales Application Library is the most in-depth, customizable DiSC based sales program available. Everything DiSC Sales increases the effectiveness of your sales force while using concepts used with the DiSC Profile.

Everything DiSC® Workplace

Everything DiSC Workplace Facilitator Materials

The Everything DiSC Workplace Application Library is a customizable DiSC® based relationship program. The facilitation materials are designed so that they can be used throughout an entire organization. It uses personalized learning concepts to help participants discover their DiSC behavioral style, understand the DiSC style of others and to build more effective employee relationships.

Hiring Winning Talent

Hiring Winning Talent Training Materials

A successful hiring process doesn’t start with the job posting and doesn’t end when a candidate has been selected. Before an open position is advertised, an efficient and consistent hiring plan must be in place. That plan will enable a manager to identify the job competencies, build the interview questions, and develop the hiring strategy required to win a quality employee who performs well and fits in from day one. Hiring Winning Talent enables managers to implement a structured process that can really streamline and empower successful hiring. The program also focuses on the key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative.

Improving Work Habits

Improving Work Habits Training Materials

Team leaders and first-line managers deal with many tough day-to-day issues, such as absenteeism, conduct, profane or obscene language, dress or grooming habits and carelessness or negligence. Since poor work habits are a major cause of disciplinary action, the effective team leader will deal with unsatisfactory habits as soon as they are recognized. Poor work habits must be corrected as soon as possible in order for a team to function effectively. The Improving Work Habits program will prepare your team leaders to confront unsatisfactory team member behavior, which can be difficult.

Leading Successful Projects

Leading Successful Projects Training Materials

The new world of management work is no longer about "sweating the small stuff" because most of the small stuff is no longer a manager's responsibility. Those day-to-day tasks have been replaced with project work that takes weeks or months to complete. Managers now lead, or are part of, project teams that are responsible for projects with a direct and significant connection to the bottom line. Unfortunately, many managers are not really prepared to lead project teams. As a result deadlines, budgets, and deliverables are all at risk.

Managing Complaints

Managing Complaints Training Materials

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Motivating Team Members

Motivating Team Members Training Materials

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task while creating a work environment that will motivate higher performance. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Number Skills

Number Skills Training Materials

Many routine tasks require employees to correctly key, record, transfer, or check data. Number Skills trains employees to increase accuracy and speed in performing number handling functions.

Personal Listening Profile®

Personal Listening Profile

The Personal Listening Profile® will enable your organization to maximize the communication process within and meet the competitive challenges of communicating with your customers. Using the self-administered, self-scored instrument, you will discover the impact of five listening approaches.

Professionalism in the Office

Professionalism in the Office Training Materials

Office automation has changed the nature of office work. Today, less time is required for traditional responsibilities, while tasks requiring organizational and management skills are becoming more important. Now more than ever, employees need training in the basics of the workplace: professionalism, effective communication skills, and methods of increasing personal productivity and efficiency. Professionalism in the Office trains participants to be more professional, thus more effective on the job.

Proofamatics

Proofamatics Training Materials

The cost of errors made by office personnel can be staggering. Even small typographical errors in letters or proposals reflect poorly on your organization and can discourage customers from working with your company. Proofamatics is a training course that will increase the accuracy of written communication through improved proofreading skills.

Providing Performance Feedback

Providing Performance Feedback Training Materials

This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.

Resolving Conflicts

Resolving Conflicts Training Materials

This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late.

Retaining Winning Talent

Retaining Winning Talent Training Materials

Many team leaders need to realize the significant leverage that they have to combat turnover. Retaining Winning Talent helps team leaders accept that. In the majority of situations team members quit their team leader not their organization. Retaining Winning Talent helps leaders take productive steps to keep talented team members.

Solving Workplace Problems

Solving Workplace Problems Training Materials

In the workplace, solving problems is not only addressing issues and problems as they arise but also involves looking at the way things are currently being done to find better ways of doing them. The major problem encountered in solving problems occurs when the root cause is not properly defined or identified. In the rush to finish a project, people often jump to conclusions and take action on the first solution that appears when most times there are multiple solutions. Determining the best solution requires a problem solving process. Solving Workplace Problems provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems.

STAR Service

STAR Service Training Materials

STAR Service is a new half-day program designed to improve your organization's customer service skills. Your employees will learn service and communication skills that will help them create positive experiences in a variety of customer service situations. The practice sessions provided in the program will allow participants to get comfortable with their service skills and it will give them a chance to share their knowledge and experience with others.

Supporting Change

Supporting Change Training Materials

As the link between management goals and the front-line labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.

Team Dimensions Profile

Team Dimensions Profile

The Team Dimensions Profile helps organizations identify the roles your team members are best suited to fill. The profile examines the five team roles Creator, Advancer, Refiner, Executor, and Flexor to create an understanding of how to maximize the contributions of each individual. Team Dimensions will also help to create a common, nonjudgmental language for dealing with team goals, process, and responsibilities.

Time Mastery Profile®

Time Mastery Profile - Time Management

The Time Mastery Profile® can help your employees learn efficient time management techniques that will boost productivity, reduce employee stress, and save your organization money. This time management tool is the most comprehensive publication of its kind that incorporates a self-assessment and integrated workbook. Learners use the workbook to develop customized strategies for skill improvement.

DiSC, Everything DiSC, Everything DiSC 363, Everything DiSC Workplace, Everything DiSC Work of Leaders, Personal Listening Profile and Time Mastery Profile are registered trademarks of John Wiley & Sons, Inc.