Medical Terminology Frequently Asked Questions

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While Corexcel cannot guarantee that a college or university will accept this course for credit, many of them do after they evaluate the course content. Typically the school will request a description of the course, course outline and objectives to determine the number of credits. You can download a printable course outline that you can present to your school. Corexcel does have a process where a student can get college credit for the course if it is needed. The additional fee for college credit is $504. Refunds cannot be offered for college credit fees. Students must register by phone 1-302-477-9730 to take advantage of this option. More information on college credit.

The course is contained completely online which means you don't have to travel to a testing location to take exams. Complete all coursework and tests from any computer with an Internet connection. If you are taking the course for a certificate, all of the examinations are contained within the course. If you are taking the course with the college credit option, the chapter examinations are contained within the course, but a separate final exam is completed on the ITCAP website. We will email the link for the college credit final exam when you pass the chapter exams (it is not contained in the course). You will need to contact us to set up your testing window for the college credit final exam.

No the tests are not timed. However, you will automatically be logged out of the course if there is 15 minutes of inactivity. If the test does time out or if you get interrupted and have to return to the exam at a later time, you will have the option to resume where you left off or start the exam over entirely. You can also bookmark your location and come back to finish a test at a later time.

This course is self-paced and several factors determine how long the course will take to complete. Some of the factors include your connection speed, how fast you read, how familiar you are with medical terms and your determination to finish the course. This course is accredited for 9.5 CEUs which is the equivalent of 95 hours. An average student will take 95 hours to read every page, complete every practice exercise, complete every practice test, listen to every sound file and play every game in it's entirety. Most students do not feel the need to complete every exercise, game and practice test. Some students have completed this course in 3 days while others have taken the full year.

Certificates are mailed within 2-3 business days of completion of the course evaluation. To request expedited shipping for your certificate, simply call our offices at 888.658.6641, send your request using our contact form.

Corexcel does not charge separate registration or subscription fees. Your course fee gives you access to the course material for 12 months. If you choose to take the course for college credit there is an additional fee for college credits. However, that fee is paid directly to the school we partner with to offer college credit.

No, there is not a fee for your CEU certificate. When you successfully complete the Medical Terminolgy online course, you will receive a certificate of completion with 9.5 CEUs.

College transcripts are only issued for students who registered for this option. They are available approximately 3 weeks after you complete the course.* Upon successful completion, a sealed official transcript and an unofficial transcript will be mailed to you directly from the community college. The unofficial transcript will be mailed in a separate envelope. You may provide your academic institution with the sealed official transcript. If your institution requires transcripts to be mailed directly to them, you may request a duplicate official transcript online through ITCAP.

*The college offices close between semesters. Please consider these dates when scheduling your final exam:

For Exams Taken During These Dates Transcript Will Be Mailed On This Date
December 6, 2018 – January 17, 2019 January 23, 2019
May 9 – June 6, 2019 June 12, 2019
July 18 – August 22, 2019 August 28, 2019
December 5, 2019 – January 16, 2020 January 22, 2020

Yes, upon successful completion of the course students are issued a CEU certificate as well as a letter stating their percentage and the letter grade equivalent. And letter grades are issued on the transcript for students who take this course for college credit.

If you are taking the course for CEUs, your score will be an average of the chapter test scores. If you are taking the course for college credits, your final grade will be taken from your final exam score. You must receive an overall average of 70% or above on the chapter exams. After you have passed the chapter exams, we will email a separate link for the final exam (it is not contained in the course). Your score on the final exam will be your final grade for the course.

If you are taking this course through our college credit program, the official course number and title appearing on the transcript will be OST141 - Medical Terms I - Medical Office.

This is dependent on your employer or school. To determine if this course will meet specific college or university requirements, submit the course objectives and accreditation information to your school for approval prior to enrolling.

The first thing to check is that your username and password are being entered correctly. If this does not solve the problem your browser probably doesn't have cookies enabled. Select your Internet browser below for directions on enabling cookies. If you need instructions on enabling cookies for a different browser or older version, you may find instructions with an Internet search.

(If the area below appears blank and you are using Safari, you can access the standalone system check to see if your computer meets the system requirements.)
For optimum performance, the computer you are using to take this course should meeting the following requirements:
Operating System


  • Windows 7, 10


  • OS X 10.10+


  • Chrome OS


  • iOS 6+ (see note in Browser section)


  • Firefox & Chrome (current version or prior one)
  • Internet Explorer 11 (limited functionality)
  • Microsoft Edge 16


  • Firefox & Chrome (current version or prior one)
  • Safari 10+

Mobile (Though some content is accessible on mobile devices, you will need access to a PC or Mac to complete the course.)

  • Safari 10+ (limited functionality)
  • Firefox & Chrome (for Android; limited functionality and not officially supported at this time)
Plugins and Settings



  • Popups must be enabled within the browser.


  • While you can use the course without the Flash & Shockwave plugins, we recommend installing the latest version of the Flash Player and Shockwave Player to take advantage of all the course activities and tools.
  • Some content, such as audio pronunciation, requires Apple QuickTime.
  • JavaScript must be enabled within the browser; most browsers have it installed and enabled by default.

Some MacBook models lack the ability to play .wav files. If you're experiencing this issue we recommend downloading and installing the VLC Media Player. It's free and it plays many different types of audio and video files. VLC is a safe and reputable media player. It works well on both Windows and Mac computers.

Download VLC Here

In 1970, a national task force of volunteers met to establish a form of credit for continuing education different from the semester system used in higher education. That credit was named the "Continuing Education Unit" and has come to be known as the "CEU." A CEU is defined as:

"Ten contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction and qualified instruction."

The International Association for Continuing Education and Training (IACET) is the founder and guardian of the CEU and determines the criteria for awarding CEUs.

Corexcel is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.

This type of credit is typically given for courses taken from training companies who've endured the rigorous process of accreditation but are not considered universities. CEUs are able to be converted to college credit more often than not.

Important: Beware of companies offering CEUs without the accreditation to offer them. If you are taking a course for CEUs make sure the organization providing the credits is accredited through the International Association for Continuing Education and Training. You can check to see if an organization is accredited in the IACET directory. Be sure to check the accreditation of any online school prior to enrolling in a course.

No, you do not need to have a high speed Internet connection to take this course. There are some animations and sound files included in the course but they have been compressed to accommodate varying connection speeds.

The textbook is not required since an eBook version of the complete text is contained within the online course. Some students prefer to do some of the coursework off-line and the physical textbook helps with that.

Cengage Unlimited is a subscription service designed to give students taking multiple courses access to electronic textbooks and digital products. A free 14-day trial of Cengage Unlimited is included with your registration fee. This subscription is not required to complete Corexcel courses. Your registration fee includes an eBook and all content necessary to complete the online course.

This varies by company or organization. Some require that courses for reimbursement carry college credit. You can get 3.0 college credits for this course through a partnership we've formed with ITCAP. However, there is an additional $504 fee and the registration must be done over the phone. Please call 888-658-6641 if you have questions about this option.

Corexcel does not offer payment plans but you may be eligible for financing if you use PayPal to pay for the course. For additional information review the PayPal Bill Me Later Overview. You can apply for Bill Me Later during checkout by selecting PayPal as your payment method.

Unfortunately, PayPal and Bill Me Later cannot be used to pay the college credit hour fees through ITCAP.

Due to the nature of online content, we cannot issue full refunds for online course access once a username and password have been issued. Students may receive a partial refund within 15 days of registration due to extraordinary circumstances and based on the following schedule:

Online Medical Terminology Course Refund Schedule
Refundable % Refundable Amount
< 3 days after enrollment 55% $162.25
3-5 days after enrollment 35% $103.25
6-15 days after enrollment 25% $73.75

Refunds cannot be offered for college credit fees.

Refund requests may be made by mail, through our contact form, by fax or by telephone:

201 Webster Building
3411 Silverside Road
Wilmington, DE 19810
Phone: 302-477-9730
Toll Free: 888-658-6641
Fax: 302-477-9744

Once you have completed the course, which includes completing all of the chapter tests with an overall average of 70% or better, submit the online course evaluation. Submitting the online evaluation triggers a notification to be sent to our customer service team. Upon receipt of the notification, we will verify your scores and mail your certificate to the address we have on file.

This course carries international accreditation meaning it is acceptable across the world. Corexcel is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU. If you need to present a description of the course you can download a printable course outline.

Having trouble finding the answer to your question?

Call our offices 1-888-658-6641 during normal business hours 9:00 a.m. - 5:30 p.m. EST, M - F or send your question through our contact form. One of our representatives will gladly answer your question.

Medical Terminology Online Course Description