Medical Terminology Frequently Asked Questions

Click the "+" symbol or directly on a question below to view an answer. Use the "-" symbol or click on the question for a 2nd time to hide an answer.

Can I get college credit for this course?

While Corexcel cannot guarantee that a college or university will accept this course for credit, many of them do after they evaluate the course content. Typically the school will request a description of the course, course outline and objectives to determine the number of credits. You can download a printable course outline that you can present to your school. Corexcel does have a process where a student can get college credit for the course if it is needed. The additional fee for college credit is $504. Refunds cannot be offered for college credit fees. Students must register by phone 1-302-477-9730 to take advantage of this option. More information on college credit.

Where do I take exams?

The course is contained completely online which means you don't have to travel to a testing location to take exams. Complete all coursework and tests from any computer with an Internet connection. If you are taking the course for a certificate, all of the examinations are contained within the course. If you are taking the course with the college credit option, the chapter examinations are contained within the course, but a separate final exam is completed on the ITCAP website. We will email the link for the college credit final exam when you pass all the chapter exams (it's not the same final exam contained in the course). You will need to contact us to set up your testing window for the college credit final exam.

Are the tests timed?

No the tests are not timed. However, you will automatically be logged out of the course if there is 15 minutes of inactivity. If the test does time out or if you get interrupted and have to return to the exam at a later time, you will have the option to resume where you left off or start the exam over entirely. You can also bookmark your location and come back to finish a test at a later time.

How long will this course take to complete?

This course is self-paced and several factors determine how long the course will take to complete. Some of the factors include your connection speed, how fast you read, how familiar you are with medical terms and your determination to finish the course. This course is accredited for 9.5 CEUs which is the equivalent of 95 hours. An average student will take 95 hours to read every page, complete every practice exercise, complete every practice test, listen to every sound file and play every game in it's entirety. Most students do not feel the need to complete every exercise, game and practice test. Some students have completed this course in 3 days while others have taken the full year.

How long will it take to receive my certificate?

Certificates are mailed within 2-3 business days of completion of the course evaluation. To request expedited shipping for your certificate, simply call our offices at 888.658.6641, send your request using our contact form.

Is there a subscription fee or registration fee?

There is no separate registration or subscription fee. Your course fee gives you access to the course material for 12 months.

Is there a fee for the CEU certificate?

There is no fee for your CEU certificate. When you successfully complete the Anatomy and Physiology online course, you will receive a certificate of completion with 9.5 CEUs.

How long will it take to receive my college credit transcript?

College transcripts are only issued for students who registered for this option. They are available approximately 3-4 weeks after you complete the course. Upon successful completion, a sealed official transcript and an unofficial transcript will be mailed to you directly from Pima Community College (PCC) to the address you provided at registration. The unofficial transcript will be mailed in a separate envelope. You may provide your academic institution with the sealed official transcript. If your institution requires transcripts to be mailed directly to them, you may request a duplicate official transcript online.

Will I be issued a letter grade?

Typically, letter grades are issued for students who take this course for college credits and numerical grades are issued for everyone else. If you take the course for CEUs and need a letter grade, just call us at 888.658.6641 or submit your request through our contact form. We will be more than happy to fulfill your request.

How is my final grade determined?

If you are taking the course for CEUs, your score will be an average of the mid-term and final exam scores. If you are taking the course for college credits, your final grade will be taken from your final exam score. You must receive a score of 70% or above on each of the chapter exams. After you have passed all of the chapter exams, we will email a separate link for the final exam (it's not the same final exam contained in the course). Your score on the final exam will be your final grade for the course.

What is the course number?

If you are taking this course through our college credit program, the official course number for our online Medical Terminology course is ITM141. The official title is Medical Terminology for Health Professions.

Will my employer or school accept this course as prerequisite credit?

This is dependent on your employer or school. Most of them do but we tell students to check with them first if they are concerned. You can tell your employer or school that the course is accredited through Corexcel for CEUs. Corexcel has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). If you need to present a description of the course you can download a printable course outline.

I keep getting an error that will not allow me to login to the course.

The first thing to check is that your username and password are being entered correctly. If this does not solve the problem your browser probably doesn't have cookies enabled. Select your Internet browser below for directions on enabling cookies. If you need instructions on enabling cookies for a different browser or older version, you may find instructions with an Internet search.

If you are still having issues, you may need to add the course access page to your trusted sites. In Internet Explorer open follow these steps:

  1. Go to the "Tools" menu at the very top of the browser and select "Internet Options".
  2. Click on the "Security" tab at the top of the box that pops up.
  3. Click on "Trusted Sites" (Green circle with a white check mark inside of it).
  4. Click the "Sites" button located towards the right.
  5. Uncheck the box next to where it reads "Require server verification (https:) for all sites in this zone".
  6. In the white box below where it reads "Add this Web site to the zone:" type in the following two web addresses and and click the "Add" button after entering each one.
  7. If you get an error message while entering the addresses make sure Step 5 was completed.
  8. If you did not get an error message click the "Ok" button and the box should close.
  9. Click the "Ok" button on the "Internet Options" box and that box should close.
  10. Close Internet Explorer down all the way using the "X" in the upper right hand corner of the browser and then reopen it. The steps above will not be applied unless you close the web browser and reopen it.
  11. You should now be able to login without any problems and should not have to do this again unless you are accessing the course from a different computer.
What are the system requirements for using this course?

For optimum performance, please use Internet Explorer version 5.5 or higher to access the course. If you have a version lower than 5.5 click here to download a newer version.

Mac users often find that the course works better when using Mozilla Firefox as their web browser. Click here to download Mozilla Firefox for Mac operating systems.

System Specs:

  • Windows 95 or newer operating system
  • Sound card and computer speakers may be needed for some audio portions
  • Internet connection
  • Web browser such as Internet Explorer 5.5 or higher or Firefox for Mac
  • Flash player - free download

Required Plug-ins:

What are CEUs?

In 1970, a national task force of volunteers met to establish a form of credit for continuing education different from the semester system used in higher education. That credit was named the "Continuing Education Unit" and has come to be known as the "CEU." A CEU is defined as:

"Ten contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction and qualified instruction."

The International Association for Continuing Education and Training (IACET) is the founder and guardian of the CEU and determines the criteria for awarding CEUs.

Corexcel has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, MacLean, VA 22102.

This type of credit is typically given for courses taken from training companies who've endured the rigorous process of accreditation but are not considered universities. CEUs are able to be converted to college credit more often than not.

Important: Beware of companies offering CEUs without the accreditation to offer them. If you are taking a course for CEUs make sure the organization providing the credits is accredited through the International Association for Continuing Education and Training. You can check to see if an organization is accredited in the IACET directory. Be sure to check the accreditation of any online school prior to enrolling in a course.

Do you need a high speed connection to take this course?

No, you do not need to have a high speed Internet connection to take this course. There are some animations and sound files included in the course but they have been compressed to accommodate varying connection speeds.

Is the textbook required for taking this course?

The textbook is not required but extremely helpful. Some students prefer to do some of the coursework off-line and the textbook helps with that. The textbook also contains additional practice software which can also be helpful for retention.

Is the credit issued for this course acceptable outside of the United States?

This course carries international accreditation meaning it is acceptable across the world. Corexcel has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). If you need to present a description of the course you can download a printable course outline.

Will my company accept this course for reimbursement?

This varies by company or organization. Some require that courses for reimbursement carry college credit. You can get 3.0 college credits for this course through a partnership we've formed with ITCAP and Pima Community College. However, there is an additional $504 fee and the registration must be done over the phone. Please call 888-658-6641 if you have questions about this option.

Do you offer payment plans or financing to pay for the course?

Corexcel does not offer payment plans but you may be eligible for financing if you use PayPal to pay for the course. PayPal’s "Bill Me Later" option allows you to pay for your course and textbooks over time. They offer a same as cash option if you pay off the balance within a set period of time. For additional information review PayPal’s Bill Me Later Overview. You can apply for Bill Me Later during checkout by selecting PayPal as your payment method.

Unfortunately, PayPal and Bill Me Later cannot be used to pay the college credit hour fees through ITCAP/Pima Community College.

Do you issue refunds?

Due to the nature of online content, we cannot issue full refunds for online course access once a username and password have been issued. Students may receive a partial refund within 15 days of registration due to extraordinary circumstances and based on the following schedule:

Online Medical Terminology Course Refund Schedule
  Refundable % Refundable Amount
< 3 days after enrollment 55% $162.25
3-5 days after enrollment 35% $103.25
6-15 days after enrollment 25% $73.75

Refunds cannot be offered for college credit fees.

Refund requests may be made by mail, through our contact form, by fax or by telephone:

201 Webster Building
3411 Silverside Road
Wilmington, DE 19810
Phone: 302-477-9730
Toll Free: 888-658-6641
Fax: 302-477-9744
I'm using Windows 7 and the course isn't functioning properly.

Problems with the course not functioning in Windows 7 are typically related to the web browser rather than Windows itself. If you are using the 64-bit version of Windows 7 and using the 64-bit version of Internet Explorer, the Flash Player will not function. The way to fix this problem is to use a 32-bit version of Internet Explorer.

Don't be concerned if you don't know the difference between 32-bit and 64-bit operating systems or web browsers. We've included instructions below on how to ensure you're using the 32-bit version of Internet Explorer.

To check which browser you're using:

  1. Open Internet Explorer as you would normally do.
  2. Go to the Help menu at the top of the browser and select About Internet Explorer.
  3. A window should display like the one below. If it does not say 64-bit Edition next to the version number, you're using the 32-bit version and shouldn't have problems accessing the content.
    Internet Explorer 8 Screen Shot
  4. If you followed the steps above and this box indicates that you're using the 64-bit version please close it and then close all open browser windows.
  5. Go to the Start button Windows 7 Start Button located in the bottom left corner of your screen.
  6. Choose All Programs to display a list of the programs available on your computer.
  7. Scroll through the list until you find Internet Explorer. You may have to scroll up or down depending on the last program you opened this way. Choose the Internet Explorer option that does not have 64-bit to the right.
    Windows 7 Programs List
  8. If you found that you were using the 64-bit version in step 3 and do not have two versions of Internet Explorer you may have to download a 32-bit version. If you need to download the 32-bit version click here.

Having trouble finding the answer to your question?

Call our offices 1-888-658-6641 during normal business hours 9:00 a.m. - 5:30 p.m. EST, M - F or send your question through our contact form. One of our representatives will gladly answer your question.

Medical Terminology Online Course Description