ICD-10 Coding Frequently Asked Questions

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There are no prerequisites for taking this course. However, the content and instruction methods assume that the student has a working knowledge of medical terminology and anatomy and physiology.

The course is contained completely online which means you don't have to travel to a testing location to take exams. Complete all coursework and tests from any computer with an Internet connection.

Tests are not timed. However, you will automatically be logged out of the course after 15 minutes of inactivity.

This course is self-paced and several factors determine how long the course will take to complete. Some of the factors include how fast you read, how familiar you are with the subject and your determination to finish the course. An average student will take 2-3 hours to complete each chapter. Some students have completed this course in a few weeks while others have taken the full year.

Certificates are mailed within 2-3 business days of completion of the course evaluation. To request expedited shipping for your certificate, simply call our offices at 888.658.6641 or send your request using our contact form.

Yes, upon successful completion of the course students are issued a CEU certificate as well as a letter stating their percentage and the letter grade equivalent.

Your overall grade is determined by an average of the graded exams and activities within the course. Each chapter contains two quizzes that will count towards your grade. To successfully complete the course, students must achieve an average score of 70% or higher.

This is dependent on your employer or program; we tell students to check with them first if they are concerned. You can tell your employer or program that this program meets AAPC guidelines for 20.0 Continuing Education Units (CEUs). If you need to present a description of the course and accreditation information, you can download a printable course outline.

The first thing to check is that your username and password are being entered correctly. If this does not solve the problem your browser probably doesn't have cookies enabled. Select your Internet browser below for directions on enabling cookies. If you need instructions on enabling cookies for a different browser or older version, you may find instructions with an Internet search.

(If the area below appears blank and you are using Safari, you can access the standalone system check to see if your computer meets the system requirements.)
For optimum performance, the computer you are using to take this course should meeting the following requirements:
Operating System


  • Windows 7, 10


  • OS X 10.10+


  • Chrome OS


  • iOS 6+ (see note in Browser section)


  • Firefox & Chrome (current version or prior one)
  • Internet Explorer 11 (limited functionality)
  • Microsoft Edge 16


  • Firefox & Chrome (current version or prior one)
  • Safari 10+

Mobile (Though some content is accessible on mobile devices, you will need access to a PC or Mac to complete the course.)

  • Safari 10+ (limited functionality)
  • Firefox & Chrome (for Android; limited functionality and not officially supported at this time)
Plugins and Settings



  • Popups must be enabled within the browser.


  • While you can use the course without the Flash & Shockwave plugins, we recommend installing the latest version of the Flash Player and Shockwave Player to take advantage of all the course activities and tools.
  • Some content, such as audio pronunciation, requires Apple QuickTime.
  • JavaScript must be enabled within the browser; most browsers have it installed and enabled by default.

The physical textbook is not required since an eBook version of the complete text is contained within the online course. However, you will need access to the coding manuals for ICD-10-CM, ICD-10-PCS, HCPCS Level II, and CPT for some exercises and exams.

Cengage Unlimited is a subscription service designed to give students taking multiple courses access to electronic textbooks and digital products. A free 14-day trial of Cengage Unlimited is included with your registration fee. This subscription is not required to complete Corexcel courses. Your registration fee includes an eBook and all content necessary to complete the online course.

Corexcel does not offer payment plans but you may be eligible for financing if you use PayPal to pay for the course. For additional information review the PayPal Bill Me Later Overview. You can apply for Bill Me Later during checkout by selecting PayPal as your payment method.

Unfortunately, PayPal and Bill Me Later cannot be used to pay the college credit hour fees through ITCAP.

Once you have completed the course, which includes completing all of the chapter tests with an overall average of 70% or better, submit the online course evaluation. Submitting the online evaluation triggers a notification to be sent to our customer service team. Upon receipt of the notification, we will verify your scores and mail your certificate to the address we have on file.

Due to the nature of online content, we cannot issue full refunds for online course access once a username and password have been issued. Students may receive a partial refund within 15 days of registration due to extraordinary circumstances and based on the following schedule:

ICD-10 Coding Online Course Refund Schedule
  Refundable % Refundable Amount
< 3 days after enrollment 55% $191.40
3-5 days after enrollment 35% $121.80
6-15 days after enrollment 25% $87.00

Refund requests may be made by mail, through our contact form, by fax or by telephone:

201 Webster Building
3411 Silverside Road
Wilmington, DE 19810
Phone: 302-477-9730
Toll Free: 888-658-6641
Fax: 302-477-9744

Having trouble finding the answer to your question?

Call our offices 1-888-658-6641 during normal business hours 9:00 a.m. - 5:30 p.m. EST, M - F or send your question through our contact form. One of our representatives will gladly answer your question.

Having trouble finding the answer to your question?

Call our offices 1-888-658-6641 during normal business hours 9:00 a.m. - 5:30 p.m. EST, M - F or send your question through our contact form. One of our representatives will gladly answer your question.

ICD-10 Online Course Description