Are you a new Customer Service Manager? A Manager’s Guide to Superior Customer Service, our latest superior customer service course designed specifically for supervisors. The course is geared toward managers who are learning to lead, learning to support their team and learning to help their team of customer service representatives. Participants will learn:
- How to train representatives on various platforms
- How to set expectations
- How to teach employees about dealing with difficult customer situations
This course offers 0.3 CEUs upon successful completion.
Superior Customer Service Course Key Features
- Online, self-paced course
- Open enrollment 24/7/365
- No prerequisites
- Interactive exercises
- Professional videos
- Ask the Expert feature
Learn more about our Manager’s Guide to Superior Customer Service course.
Have a group of 10 or more to train? Call us at 888-658-6641 for special group pricing.
Corexcel is accredited by the International Accreditors for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.
Interested in Certificate Programs? Check out the complete Manager’s Toolbox course.