You Talkin’ to Me?

woman hiding behind a folio

As we come out of isolation and social distancing, we’re interacting with others more than we have in a long time. There’s less working on the sofa in sweatpants and more heading to the office in pants with zippers. Are you finding the transition tricky…and your communication skills rusty? You’re not alone.

Nonetheless, being able to effectively communicate with your superiors, your coworkers and your staff members is essential in the workplace. If you’re thinking, “I’ve forgotten how to have a normal conversation with someone,” that’s valid. However, keep in mind that effective communication entails more than talking.

As Indeed shares in “Communication Skills for Career Success,” there are several types of communication. These include:

Verbal. Here’s where talking comes in. To speak effectively, speak with confidence. Avoid filler words, and use business jargon only when necessary. Speak clearly and loudly enough for others to hear you, and be sure not to ramble on.

Nonverbal. Your body language and facial expressions say a lot, without a sound. Whether you’re in a meeting or having a casual conversation with a colleague, maintain eye contact and respect personal space. Be mindful of your physical responses to what others say. If your arms are crossed, for example, you can appear to be unreceptive to what someone is saying. Leaning forward in your seat or nodding, on the other hand, conveys interest.

Written. When you’re putting things in writing at work, keep the writing simple and uncluttered. Use bullet points to highlight key points, as people tend to skim documents rather than read them from start to finish. Always, always proofread your work. Consider asking another team member to proofread your document as well for an additional quality assurance measure.

Want to shake the rust off your communication skills? We have a variety of communication courses you can take online, at your convenience. Choose from:

We offer an online Business Communications certificate program as well.

So dust off your office clothes and your communication skills. You’ll be ready to face the workplace with confidence.

Email us at learn@corexcel.com to learn more.

Source: Indeed, Examples of Nonverbal Communication in the Workplace

5 Ways Style Impacts Culture | Webinar

According to recent studies, culture remains a top issue of concern to business and HR leaders across the globe.

What is culture? Culture is a combination of behaviors, values and attitudes that many take for granted and have major implications in the workplace. It affects such things as the pace work gets done, attention paid to details, how outsiders are treated or the risk that your group or organization takes.

Join us to explore five ways that the personality style of individuals and behavior style of your group influences their workplace and their success in meeting goals. You’ll gain an understanding of areas in your culture you want to reinforce and those you may want to change.

Date: March 27, 2019Office Culture

Contact Us for More Information

 

Yes, You Can Minimize Workplace Conflict

Meeting Involving Conflict

There’s conflict in every workplace. It’s inevitable. Colleagues with different communication styles working together every day are bound to have friction sometimes. Surely you’ve seen this in your own workplace.

For instance, consider the “no-fluff” boss. “I need this report on my desk by 10:00,” she might announce Monday morning. The employee, however, had started his day with a cheerful “Good morning! How was your weekend?” to his co-workers. With his softer communication style, he might react negatively to his boss. Neither style is right or wrong, but it’s easy for someone to misunderstand another’s intent. That’s how conflict arises.

In your workplace:

  • Is there an employee who repeatedly offends others?
  • Is there an employee who’s often mad?
  • Do team members fail to effectively convey ideas to one another?
  • Are employees just not getting along?

Let us help.

Tell us about the conflict your workplace is experiencing. If you can’t pinpoint the root of the problem, we’ll help you identify it. Then we’ll establish an action plan on how to minimize conflict in your workplace. We might recommend:

Personality assessments. These assessments shed light on the group’s culture and the tendencies of the individuals. You can even compare the priorities of two individuals and uncover their potential communication roadblocks. You’ll have a roadmap to success, with advice on how the individuals can best work with each other.

Coaching or training. Our on-site and virtual workshops let you learn how to achieve smoother interactions, at your convenience. If you prefer to run a workshop yourself, we can provide the necessary materials.

Your customized action plan is designed to eliminate dysfunctional communication that creates roadblocks. Our goal is to deliver the “aha” moments that come from employees learning to understand themselves and one another. There’s no better way to minimize conflict in the workplace.

To get started, please email us at learn@corexcel.com.

Is Office Drama Costing You? | Webinar

Explore Everything DiSC Productive Conflict!

Conflicted People

However you think of conflict, it comes down to a difference of opinion involving strong emotions. Whether it’s a brief, explosive dispute or subtle, long-lasting issue, we’ve all done things in these moments that derail conversations and destroy our relationships.

Ever wonder why? Are we bad people, unable to control ourselves?

There is an explanation and it’s roots are in the cognitive behavioral model. Hidden inside us are our thoughts, often unconscious. Many times we’re unaware of these thoughts until we react in ways that have negative consequences. Gaining awareness of these thoughts, making better choices and changing our responses contributes to our overall emotional intelligence quotient.

In this session, we’ll explore how the Everything DiSC Productive Conflict program can help you and your team gain the emotional intelligence you need to engage in positive conflict and succeed in today’s workplace.

Date:  September 26, 2018

Contact us to request the webinar recording

Webinar: Bring Everything DiSC Productive Conflict In-House

Help Your Team Manage Clashes!

Professionals Practicing Productive Conflict

Since it’s introduction, the Everything DiSC Productive Conflict assessment has helped many understand how and why we react to others in conflict situations. Bring this assessment-based program to your team with the NEW Everything DiSC Facilitator Kit and help your team members learn to change negative conflict into positive interaction.

The kit will guide you to:

  1. Help others understand their Productive Conflict assessment results
  2. Conduct valuable exercises that reinforce assessment take-aways
  3. Illustrate behavior modeling through videos that open the door for sharing

In this webinar, we’ll give you a glimpse of the Everything DiSC Productive Conflict assessment and introduce the new Everything DiSC Productive Conflict Facilitator Kit. You’ll learn the Cognitive Behavior Model and see samples of the PowerPoint slides, exercises, and powerful videos that will help your team manage day-to-day clashes.

Date:  June 20, 2018

Contact Us to request the webinar recording.

Webinar: Productive Conflict – New Approach to Old Problems

According to Entrepreneur Magazine, the cost of workplace conflict costs US businesses $359 billion per year.

We’ve all contributed to those costs when we engage in destructive disagreements or issues that bubble beneath the surface and don’t go away.

However you think of conflict, it comes down to a difference of opinion involving strong emotions.  Whether it’s a brief, explosive dispute or subtle long-lasting issues, we’ve all done things we’re not proud of.  It’s why the typical manager spends 25-40% of their time dealing with conflict.

It’s not all about following steps in conflict resolution.  It’s about understanding why we do what we do and how to change it.

Join us to explore a new DiSC based assessment – Productive Conflict.  You’ll take away an understanding of:

  1. What drives each of us in conflict.
  2. How to recognize destructive automatic thoughts.
  3. A method of changing responses that have negative consequences.
  4. How to help your team members change their behavior and improve their results.

Date:  February 22, 2018

Contact Us to request the webinar recording.

Learn more about Everything DiSC Productive Conflict, request a demo or make a purchase.

Webinar: Productive Conflict – New Approach to Old Problems

According to Entrepreneur Magazine, workplace conflict costs US businesses $359 billion per year.

We’ve all contributed to those costs when we engage in destructive disagreements or issues that bubble beneath the surface and don’t go away.

However you think of conflict, it comes down to a difference of opinion involving strong emotion. Whether it’s a brief, explosive dispute or subtle long-lasting issues, we’ve all done things we’re not proud of.  It’s why the typical manager spends 25-40% of their time dealing with conflict.

It’s not all about following steps in conflict resolution.  It’s about understanding why we do what we do and how to change it.

Join us to explore a new DiSC based assessment – Productive Conflict.  You’ll take away an understanding of:

  • What drives each of us in conflict
  • How to recognize destructive automatic thoughts
  • A method of changing responses that have negative consequences
  • How to help your team members change their behavior and improve their results

Date:  November 16, 2017

Contact Us to request the webinar recording.

Learn more about Everything DiSC Productive Conflict, request a demo or make a purchase.