Customer Service Profile™ | CSR Job Profile Hire the Best Customer Service Representatives

Deliver extraordinary customer service every time by selecting and developing the right people for customer-facing roles. This customer service representative job profile helps you identify individuals who are primed to excel in customer service, reduce costly hiring mistakes, and strengthen your brand reputation.

What Is the Customer Service Profile?

The CSR Job Profile is an online personality test used early in the hiring process to measure a candidate’s core work-related values. It gives you insight into key areas such as behavior traits and vocabulary and number skills that align with a customer service role.

Behavior Traits
Trust
Empathy
Focus
Tact
Conformity
Flexibility
CSR Candidate Insight
Assessment Scores and Candidate Summaries
Proficiencies
Vocabulary
Numeric Skills Customer Service Profile Graph

How It Works

  • Define Your Needs – Work with our specialist to build a CSR performance model.
  • Assess Candidates – Applicants complete the online profile.
  • Get CSR Results – Scores are compared against your performance model, giving managers insight into job fit and interview guidance.
CSR Job Profile Sample Report

Customer Service Profile benefits:

  • Gain insight into candidate CSR skills.
  • Hire candidates who thrive on customer service.
  • Boost customer service and satisfaction.
  • Cut turnover with better CSR hiring decisions.
1 - 99 $155.00 each
100 - 249 $94.00 each
250 - 499 $84.00 each
500+ $81.00 each
Quantity:
Quantity discounts calculated during checkout.

Need additional information about the Customer Service Profile?
Call 302-477-9730 or use our contact form.

"Customer Service Profile" is a trademark of John Wiley & Sons, Inc.