Managing Complaints
Online Course

Managing Complaints is self-paced interactive course for team leaders. This course provides the tools necessary to resolve complaints and identify the hidden agendas that underlie chronic grievances. By the simple act of listening to and really hearing the complaint, you will enhance your relationship with your team members as well as make them feel important. Most people will take about 60 minutes to complete this course.

Course Lessons:

1. Introduction
2. Managing Complaints
3. Assess What You Know
4. Managing Complaints Skill Practice
5. Conclusion

Course Objectives:

• Understand why all team member complaints must be dealt with.
• Understand techniques used to determine the underlying problems that cause complaints.
• Use various techniques to solve problems while maintaining a positive relationship with the team member.

Existing users can login here to access courses and print certificates.

   Managing Complaints - $44

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