Why Management Courses?- Poor management is the most common reason that people leave their jobs.
- Developing good managers means increased retention and employee satisfaction.
- Good managers are good for business.
Why Online? | |
- Online learning gives you flexibility because it’s available when you need it.
- Online learning allows you to fill individual needs cost effectively.
- Online courses are available for 1 full year so managers can revisit lessons as needed.
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Professionalism in the Office |
Professionalism in the Office is designed to teach you the skills to make you more professional on the job. The overall focus of this course is to emphasize the positive results when an employee possesses the following attributes: courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change. |
Additional Screen Shots $39.00  |
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Developing Performance Goals and Standards |
This online management course is designed to help you, as a team leader, align your team members with your organization's strategic objectives. Developing Performance Goals and Standards provides you the tools necessary to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. Additionally it outlines the steps that gain team member agreement and commitment to achieve those performance goals. |
Additional Screen Shots $39.00 |
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Resolving Conflicts |
Resolving Conflicts teaches the skills to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, you can eliminate the issue and minimize the impact. Facing these conflicts head-on allows you to preserve the integrity of your team and to demonstrate a commitment to individual performance and growth. |
Additional Screen Shots $39.00 |
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Improving Work Habits |
Improving Work Habits is one of our core online management training courses. By focusing on negative behavior and gaining the individual's acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team. Improving Work Habits provides the tools necessary to recognize and address poor work habits. |
Additional Screen Shots $39.00 |
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Essential Skills of Leadership |
Essential Skills of Leadership is one of our most popular online courses. This course teaches you how to maintain your team members self-esteem, focus on behavior not attitudes or personalities, and encourage your team members to commit themselves to common goals. |
Additional Screen Shots $39.00 |
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Essentials Skills of Communicating - Click Here to Take a Demo |
Essential Skills of Communicating teaches you the latest techniques in developing effective communication skills, improving performance, and increasing the productivity of our team within your organization. |
Additional Screen Shots $39.00 |
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Managing Complaints |
By the simple act of listening to and really hearing the complaint, you will enhance your relationship with your team members as well as make them feel important. Managing Complaints provides the tools necessary to resolve complaints and identify the hidden agenda that so often underlie the chronic grievances. Managing Complaints is one of our core collection of online management courses. |
Additional Screen Shots $39.00 |
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Delegating - Click Here to Take a Demo |
Delegating is a stand alone module from our online management series of courses. Managers who don't delegate often take on more work than they can handle. Delegating trains you to recruit members of your work team to assist you, and it helps you to motivate and develop your team members by giving them challenges and responsibilities. |
Additional Screen Shots $39.00 |
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Communicating Up |
Communicating Up provides you with the tools necessary to frame communication to your manager so that the desired result is achieved. You will also learn to accurately interpret communication from the manager to your work team. Learn to communicate up through the organization with this online management training course. |
Additional Screen Shots $39.00 |
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Coaching Job Skills |
In order to achieve results, coaching must go beyond just showing someone how to do something. Coaching Job Skills involves observing, analyzing, demonstrating, and giving feedback. It is a process of developing relationships with team members – relationships that can ultimately build the trust and respect that is the foundation of successful organizations. |
Additional Screen Shots $39.00 |
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Providing Performance Feedback |
As one of our most popular online management courses Providing Performance Feedback gives you the tools to improve your team member's self-confidence, personal standards of excellence and achievement. By maintaining your team member's self-esteem and providing them with frequent feedback, you will see improved team member performance. |
Additional Screen Shots $39.00 |
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Supporting Change |
By supporting company changes while addressing your team's comfort level with that change, you can more effectively facilitate acceptance of a new way of doing things. Supporting Change will help you understand and interpret change so you can successfully manage your team through it. Learn how to support change with this key management challenge. This online management course is designed to give you the skills you need to support your team. |
Additional Screen Shots $39.00 |
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Effective Discipline |
Managers can turn a potentially negative interaction into a positive developmental step by involving team members in performance discussions and gaining their commitment to behavioral change. Effective Discipline will help you dramatically reduce your team's problematic behaviors. |
Additional Screen Shots $39.00 |
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Hiring Winning Talent |
Hiring Winning Talent is a relatively new online management course. This course focuses on improving the interviewer’s ability to select the best team members by addressing all aspects of the selection process. In this course you will cover writing position descriptions, identifying job competencies, crafting the competency-based questions, learning how to conduct an effective interview, and making your selection. |
Additional Screen Shots $39.00 |
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Motivating Team Members |
This online course helps leaders understand the complex idea of motivation; it is a practical way to help leaders know what to do about motivating team members. Motivating Team Members demonstrates what leaders can do to influence individual and team performance. |
Additional Screen Shots $39.00 |
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Achieving Communication Effectiveness |
Achieving Communication Effectiveness examines the skills, techniques, and behaviors associated with communication as well as look at some of the subjective attitudes that may be affecting your ability to communicate. This course will teach you to combine the actual techniques with the subjective and introspective material to help you learn to communicate in a more effective way. |
Additional Screen Shots $39.00 |
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Diversity Awareness |
Diversity is an extremely popular topic in today’s business climate. The online course demonstrates how diversity is a source of enrichment and opportunity that can bring a wealth of benefits to you and your company. Diversity Awareness will help you in understand, appreciate, and celebrate cultural differences in the work place. |
Additional Screen Shots $39.00 |
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STAR Service |
Customers' experience with your organization is everything. To your customer, it represents your entire organization. Research shows that while some customer experiences are negative and memorable for the wrong reason, the majority of customer experiences with your organization are "neutral" and highly forgettable. STAR Service teaches your employees how to to deliver positive customer experiences. Use this online customer service course to develop solid customer relations and boost sales. |
Additional Screen Shots $39.00 |
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Dealing with Difficult Customer Situations |
Sometimes your customers may be upset, worried, frustrated, and anxious. Dealing with the customer and the situation professionally and competently under these conditions calls upon all of your people skills. Dealing with Difficult Customer Situations is an online course that teaches you how to effectively handle these situations and keep your customers satisfied. |
Additional Screen Shots $39.00 |
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Making Customer Recommendations |
Your recommendation is the answer to that last confirming question you ask the customer about their needs. Making Customer Recommendations is an online service course that teaches you to recognize the clues you identified during the discovery process, the agreement you and the customer have reached, and the objectives you aim to meet through the selling interaction. |
Additional Screen Shots $39.00 |
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Online Customer Service |
Online Customer Service teaches you the guidelines for delivering customer focused service including understanding your role as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model. |
Additional Screen Shots $39.00 |
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The Incoming Sales Call |
The relationship you establish in the first few seconds of the customer's call will dictate your chances of success making a sale. The Incoming Sales Call will help you listen effectively and promote additional products and services that are relevant to the customer's needs. |
Additional Screen Shots $39.00 |
Developing and Coaching Others: Leadership |
Developing and Coaching Others will teach you how you can effectively and successfully develop and coach your team members to become better and more consistent performers. You will learn the specifics of how you can effectively impact the learning process and coaching moments of your team to make the difference. |
Additional Screen Shots $39.00 |
