Management Courses Online
Why Management Courses?
- Poor management is the most common reason that people leave their jobs.
- Developing good managers means increased retention and employee satisfaction.
- Good managers are good for business.
- Online learning gives you flexibility because it's available when you need it.
- Online learning allows you to fill individual needs cost effectively.
- Online courses are available for 1 full year so managers can revisit lessons as needed.
- Print your completion certificate instantly when you finish the course.
In order to achieve results, coaching must go beyond just showing someone how to do something. Coaching Job Skills is an online course addressing observation, analyzing, demonstrating, and giving feedback.
Delegating is an online course that trains you to recruit members of your work team to assist you, and it helps you to motivate and develop your team members by giving them challenges and responsibilities.
Managers can turn a potentially negative interaction into a positive developmental step by involving team members in performance discussions and gaining their commitment to behavioral change. Effective Discipline will help you dramatically reduce your team's problematic behaviors.
Essential Skills of Communicating teaches you the latest techniques in developing effective communication skills, improving performance, and increasing the productivity of our team within your organization.
Essential Skills of Leadership teaches you how to maintain your team members self-esteem, focus on behavior not attitudes or personalities, and encourage your team members to commit themselves to common goals.
Resolving Conflicts teaches the skills to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, you can eliminate the issue and minimize the impact.
Hiring Winning Talent is a relatively new online management course. This course focuses on improving the interviewer's ability to select the best team members by addressing all aspects of the selection process.
Making Customer Recommendations is an online service course that teaches you to recognize the clues you identified during the discovery process, the agreement you and the customer have reached, and the objectives you aim to meet through the selling interaction.
Sometimes your customers may be upset, worried, frustrated, and anxious. Dealing with Difficult Customer Situations is an online course that teaches you how to effectively handle these situations and keep your customers satisfied.
This online customer service course teaches you the guidelines for Delivering Customer Focused Service as a professional; the essential skills of communication: listening, questioning, verifying, explaining; and a four-step customer service model.
Achieving Communication Effectiveness examines the skills, techniques, and behaviors associated with communication and will look at some of the subjective attitudes that may be affecting your ability to communicate.
This online course demonstrates how diversity is a source of enrichment and opportunity that can bring a wealth of benefits to you and your company. Diversity Awareness will help you in understand, appreciate, and celebrate cultural differences in the work place.
If you have questions about our online management courses please send 1-888-658-6641 in the U.S., 1-302-477-9730 outside of the U.S., or submit your question through our contact form.