Resolving Conflicts
Instructor led course, trainer materials and participant workbooks
Resolving Conflicts helps front-line managers and team leaders develop the skills necessary identify the source of team member conflicts. This workshop teaches your supervisors how to explore a conflict and resolve it before it's too late.
Teach now with the Resolving Conflicts Facilitator Guide and Workbook.
 Take Resolving Conflicts online today - $44
Resolving Conflicts Training Details
Printable Resolving Conflicts Overview
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Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Using effective communication and management techniques, managers can help individuals understand another point of view, increasing the effectiveness of your employees. Resolving Conflicts topics include:
- Sources of team member conflict
- Effective ways to resolve conflict
- Mismanaged agreement appearing to be conflict
- Positive and negative aspects of conflict
Resolving Conflicts Delivery Options
- 4 hour classroom workshop
- 2 hour online course
- 6-18 participants recommended
Resolving Conflicts Objectives
- Distinguish between two major sources of team conflict: personality clashes and work structure problems.
- Identify positive and negative impacts of conflict.
- Establish a cooperative atmosphere for resolving conflicts when they arise.
Resolving Conflicts Benefits
- Help individuals involved in conflict understand each other's point of view.
- Lead team members to agreement on facts and solutions to conflict.
Resolving Conflicts Participant Workbook
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Resolving Conflicts Facilitator Guide
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- 4 hour workshop designed for 6-18 participants
- Complete instructions on how to facilitate the workshop
- Explanatory text for the trainer
- Sample trainer narrative
- Transcripts of visual segments
- Video Component - contains scenarios in office and industrial settings that display positive skills discussed in the program.
- CD with PowerPoint Presentation and handouts
- Self-Assessment Worksheet
- Memory Jogger Card
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Resolving Conflicts Online Course with Participant Workbook
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1-Year Online Access & Participant Workbook
$63.50
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Additional Screen Shots
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A representative will e-mail instructions for accessing the course on the next business day after your order has been submitted. For same day access please call 888.658.6641 before 12:00 PM Eastern Standard Time. This course is an excellent pre-work or post-work supplement to the instructor-led version of Resolving Conflicts.
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Cognitive Exercises
