Resolving Conflicts

Resolving Conflicts helps front-line managers and team leaders develop the skills necessary identify the source of team member conflicts. This workshop teaches your supervisors how to explore a conflict and resolve it before it’s too late.

Teach now with the Resolving Conflicts Facilitator Guide and Workbook.
Resolving Conflicts Order Form
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Participant’s Workbook
$39.00
Facilitator’s Guide
$550.00
Blended (Online Course w/ Workbook)
$58.50

Take Resolving Conflicts online today - $39

Resolving Conflicts Training Details

Printable Resolving Conflicts Overview
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Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Using effective communication and management techniques, managers can help individuals understand another point of view, increasing the effectiveness of your employees. Resolving Conflicts topics include:

Sources of team member conflict
Effective ways to resolve conflict
Mismanaged agreement appearing to be conflict
Positive and negative aspects of conflict

Resolving Conflicts Delivery Options

4 hour classroom workshop
2 hour online course
6-18 participants recommended

Resolving Conflicts Objectives

Distinguish between two major sources of team conflict: personality clashes and work structure problems.
Identify positive and negative impacts of conflict.
Establish a cooperative atmosphere for resolving conflicts when they arise.

Resolving Conflicts Benefits

Help individuals involved in conflict understand each other’s point of view.
Lead team members to agreement on facts and solutions to conflict.

Resolving Conflicts Participant Workbook

Resolving Conflicts Participant’s Workbook
$39.00
Cognitive Exercises
Forms for Workshop Activities
Skill Practice Aids
Video Synopsis
Job Aids Section

Resolving Conflicts Facilitator Guide

Resolving Conflicts Facilitator's Kit
$550.00
4 hour workshop designed for 6-18 participants
Complete instructions on how to facilitate the workshop
Explanatory text for the trainer
Sample trainer narrative
Transcripts of visual segments
Video Component - contains scenarios in office and industrial settings that display positive skills discussed in the program.
CD with PowerPoint Presentation and handouts
Self-Assessment Worksheet
Memory Jogger Card