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The Incoming Sales Course is an online course designed to increase your effectiveness in handling incoming sales calls. This course will help you identify a customer's needs and make additional sales to meet those needs. Most people will take approximately 30 minutes to complete the course.
Course Lessons:
- Introduction
- Establish a Relationship
- Effective Listening
- Conclusion
Course Objective:
- At the conclusion of this module, you will understand how to use effective listening skills, you will be able to demonstrate the ability to identify opportunities to provide customers with additional products and services, and you will be able to make the transition from a service to a selling conversation with the customer.
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