STAR Service is a self-paced online course for anyone who has internal and external customer contact. STAR Service is designed to help you improve your customer service transactions, enhance customer relationships, and grow the business. You will learn the process and skills needed to provide customers with a positive memorable experience. Average completion time is 60 minutes.
- Extraordinary Service
- Assess What You Know
- The Customer Experience
- The Essential Communication Skills
- The STAR Service Process
- Integrate the expectations of your customers and organization into your performance as a service professional.
- Apply essential communication skills in your role as a service professional.
- Consistently employ the STAR Service Process to regularly achieve positive memorable experiences.
This online course is a module designed for individuals, but it can also be used as pre-work or post-work for the instructor-led version of STAR Service. If you are interested in staff training, please visit our STAR Service training materials page.