Solving Workplace Problems
Online Course for Problem Solving Strategies

Solving Workplace Problems Online Course Screenshot

Solving Workplace Problems is an online course designed to help team leaders address gaps in the workflow process. This course focuses on a five-step process for identifying organizational problems and creating solutions with the help of team members. This course will take approximately 90 minutes to complete.

Course Cost

  • $49

Course Lessons

  • What is Problem Solving?
  • Why You Need to Be a Problem Solver
  • The Five Step Model for Problem Solving in the Workplace
  • Brainstorming
  • Writing a Problem Statement
  • Step One - Identify the Problem
  • Step Two - Identify the Cause
  • Step Three - Select the Best Solution
  • Step Four - Implement the Solution
  • Step Five - Feedback and Follow Up

Course Objectives

  • Follow a step-by-step problem solving process.
  • Write problem statements that clearly define problems encountered in work situations.
  • Involve team members in evaluating root causes of problems.
  • Create plans to implement and support solutions to problems.

Related Materials

This online course is a module designed for individuals, but it can also be used as pre-work or post-work for the instructor-led version of Solving Workplace Problems. If you are interested in staff training, please visit our Solving Workplace Problems training materials page.