Managing Complaints online course provides the tools necessary to resolve conflict and identify the hidden agendas that underlie chronic grievances. Active listening and handling complaints will enhance office relationships and increase employee job satisfaction. Most people will take about 60 minutes to complete this course.
- Managing Complaints
- Assess What You Know
- Managing Complaints Skill Practice
- Understand the importance of handling complaints from all employees.
- Understand techniques used to determine the work problems that cause complaints.
- Use leadership skills for problem solving while maintaining positive office relationships.
This online course is a module designed for individuals, but it can also be used as pre-work or post-work for the instructor-led version of Managing Complaints. If you are interested in staff training, please visit our Managing Complaints training materials page.