Listening Profile Overview Personal Listening Profile®


It is estimated that people screen out or change the intended purpose of what they hear in over 70% of all communication! The biggest factor contributing to this miscommunication is ineffective listening skills. The Personal Listening Profile will enable your organization to maximize the communication process within and meet the competitive challenges of communicating with your customers. Using the self-administered, self-scored listening device, you will discover the impact of five listening approaches:

  • Appreciative
  • Empathic
  • Comprehensive
  • Discerning
  • Evaluative

Personal Listening Benefits:

When employees listen effectively, communication with customers, individuals and teams is greatly enhanced. The Personal Listening Profile helps people to:

  • Understand the needs of customers
  • Enhance individual performance
  • Gain insight and information to increase productivity
  • Evaluate results to maximize the problem solving process

Personal Listening Objectives:

Using the Listening Profile, learners will:

  • Discover their preferred listening approach
  • Identify behavior indicators and the value of the five listening approaches
  • Use different listening approaches in different situations
  • Eliminate barriers to listening

"Personal Listening Profile" is a registered trademark of John Wiley & Sons, Inc.