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STAR Service is a self-paced online course for anyone who has internal and external customer contact. STAR Service is designed to help you improve your customer service transactions, enhance customer relationships, and grow the business. You will learn the process and skills needed to provide customers with a positive memorable experience. Average completion time is 60 minutes.
Course Lessons:
- Extraordinary Service
- Assess What You Know
- The Customer Experience
- The Essential Communication Skills
- The STAR Service Process
Course Objectives:
- Integrate the expectations of your customers and organization into your performance as a service professional.
- Apply essential communication skills in your role as a service professional.
- Consistently employ the STAR Service Process to regularly achieve positive memorable experiences.
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