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STAR Service
Customer Service Training Program

STAR Service

STAR Service is a four-hour program that focuses on the crucial role that communication plays in the customer service transaction. With this program you and/or your clients will see an increase in customer retention, an expansion in business relations and an increase in customer referrals.

Teach now using the STAR Service Facilitator's Guide and Participant Workbooks.

STAR Service Order Form QTY Participant's Workbook $30.00 Facilitator's Guide $450.00 Blended (Online Course w/ Workbook) $49.50

   Take STAR Service online today - $30

STAR Service Training Details

Printable STAR Service Overview
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The practice sessions provided in this program will allow participants to get comfortable with their service skills and it will give them a chance to share their knowledge and experience with others. Your company will benefit from the STAR Service program by increasing customer retention, expanding business relationships, and gaining customer referrals.

STAR Service Delivery Options

• 4 hour classroom program
• 6-18 participants recommended

STAR Service Objectives

• Effectively integrate the expectations of your customers, organization, and yourself into your performance as a service professional.
• Successfully apply each of the essential communication skills in your role as a service professional: listening, questioning, paraphrasing, and explaining.
• Consistently employ the STAR Service process to create positive customer experiences.

STAR Service Benefits

• Create positive customer service experiences.
• Increase customer retention.
• Expand business relationships.
• Gain customer referrals.

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STAR Service Participant Workbook

$30.00

Program content  Exercises to reinforce learning  Memory card with service and communication skills

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STAR Service Facilitator Guide

$450.00

4 hour workshop designed for any employee having customer contact Complete instructions on how to facilitate the workshop Scripted seminar for the trainer Trainer preparation hints PowerPoint presentation on CD DVD of customer service scenarios

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STAR Service Online Course with Participant Workbook

	Cognitive Exercises  Forms for Workshop Activities  Skill Practice Aids  Video Synopsis  Job Aids Section
1-Year Online Access & Participant Workbook $49.50	Additional Screen Shots Pop Up Blocker Must Be Disabled
A representative will e-mail instructions for accessing the course on the next business day after your order has been submitted. For same day access please call 888.658.6641 before 12:00 PM Eastern Standard Time. This course is an excellent pre-work or post-work supplement to the instructor-led version of STAR Service.

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