Vital Learning for Business & Life
View the Contents of Your Shopping Cart
Checkout - Pay for Your Order
We accept all major credit cards and use SSL secured encryption to protect your information.

STAR Service
New Customer Service Training Program!

STAR Service ModelSTAR Service is a new half-day program designed to improve your organization’s customer service skills. Using the STAR model, your employees will learn service and communication skills that will help them create positive experiences in a variety of customer service situations.

 

Teach now using the STAR Service Facilitor’s Guide and Participant Workbooks.

STAR Service Order Form

QTY

STAR Service Training Materials

Participant’s Workbook

$30.00

Facilitator’s Guide

$450.00

Blended (Online Course w/ Workbook)

$58.50

Take the STAR Service Online Course    Take STAR Service online today - $39

 

STAR Service Training Details

Printable STAR Service Overview
PDF Open in New Window

The practice sessions provided in this program will allow participants to get comfortable with their service skills and it will give them a chance to share their knowledge and experience with others. Your company will benefit from the STAR Service program by increasing customer retention, expanding business relationships, and gaining customer referrals.

STAR Service Delivery Options

  • 4 hour classroom program
  • 6-18 participants recommended

STAR Service Objectives

  • Effectively integrate the expectations of your customers, organization, and yourself into your performance as a service professional.
  • Successfully apply each of the essential communication skills in your role as a service professional: listening, questioning, paraphrasing, and explaining.
  • Consistently employ the STAR Service process to create positive customer experiences.

STAR Service Benefits

  • Create positive customer service experiences.
  • Increase customer retention.
  • Expand business relationships.
  • Gain customer referrals.


back to top

STAR Service Participant Workbook

Star Service Participan'ts Workbook

$30.00

    Leader leadership management managing Program content
    Leader leadership management managing Exercises to reinforce learning
    Leader leadership management managing Memory card with service and communication skills

back to top

STAR Service Facilitator Guide

STAR Service Facilitator's Guide

$450.00

  • 4 hour workshop designed for any employee having customer contact
  • Complete instructions on how to facilitate the workshop
  • Scripted seminar for the trainer
  • Trainer preparation hints
  • PowerPoint presentation on CD
  • DVD of customer service scenarios

back to top

STAR Service Online Course with Participant Workbook

  
STAR Service Blended Option

    Leader leadership management managing Cognitive Exercises
    Leader leadership management managing Forms for Workshop Activities
    Leader leadership management managing Skill Practice Aids
    Leader leadership management managing Video Synopsis
    Leader leadership management managing Job Aids Section

1-Year Online Access & Participant Workbook
$58.50

Additional Screen Shots
Pop Up Blocker Must Be Disabled

A representative will e-mail instructions for accessing the course on the next business day after your order has been submitted. For same day access please call 888.658.6641 before 12:00 PM Eastern Standard Time. This course is an excellent pre-work or post-work supplement to the instructor-led version of STAR Service.

back to top

 

STAR Service Training Materials
Anatomy
Clinical Medical and Scientific Courses
conflict resolution argument disagreement difference opinion problem solving
management-online
business corporate training materials facilitator kits aides education CEUs contact hours courses programs seminars
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
student workbooks vital learning continuing education behavior instruction on-line online
conflict resolution argument disagreement difference opinion problem solving
Professional Certificate Programs
business corporate training materials facilitator kits aides education CEUs contact hours courses programs seminars
conflict resolution argument disagreement difference opinion problem solving
management materials facilitator administrative kits guides manuals aides
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
Dealing with Conflicts
management behavior negative defensive defensiveness team participation disciplinary fundamental skills
Dealing with Conflicts
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
student workbooks vital learning continuing education behavior instruction on-line online
conflict resolution argument disagreement difference opinion problem solving
articles
management behavior negative defensive defensiveness team participation disciplinary fundamental skills
STAR Service - Customer Service Training

HACKER SAFE certified sites prevent over 99.9% of hacker crime.  

Telephone skill building, team appraoch development, customer service classes, customer service programs, customer service seminars