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STAR Service
New Customer Service Training Program!

STAR Service is a new half-day program designed to improve your organization’s customer service skills. Using the STAR model, your employees will learn service and communication skills that will help them create positive experiences in a variety of customer service situations.

Teach now using the STAR Service Facilitor’s Guide and Participant Workbooks.

Take STAR Service online today - $39

STAR Service Training Details

Printable STAR Service Overview
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The practice sessions provided in this program will allow participants to get comfortable with their service skills and it will give them a chance to share their knowledge and experience with others. Your company will benefit from the STAR Service program by increasing customer retention, expanding business relationships, and gaining customer referrals.

STAR Service Delivery Options

4 hour classroom program
6-18 participants recommended

STAR Service Objectives

Effectively integrate the expectations of your customers, organization, and yourself into your performance as a service professional.
Successfully apply each of the essential communication skills in your role as a service professional: listening, questioning, paraphrasing, and explaining.
Consistently employ the STAR Service process to create positive customer experiences.