Online Customer Service Course

HACKER SAFE certified sites prevent over 99.9% of hacker crime.  

Home | Contact Us | Site Map

Search Corexcel

Anatomy
Clinical Medical and Scientific Courses
conflict resolution argument disagreement difference opinion problem solving
management-online
business corporate training materials facilitator kits aides education CEUs contact hours courses programs seminars
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
student workbooks vital learning continuing education behavior instruction on-line online
conflict resolution argument disagreement difference opinion problem solving
Professional Certificate Programs
business corporate training materials facilitator kits aides education CEUs contact hours courses programs seminars
conflict resolution argument disagreement difference opinion problem solving
management materials facilitator administrative kits guides manuals aides
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
Dealing with Conflicts
management behavior negative defensive defensiveness team participation disciplinary fundamental skills
Dealing with Conflicts
workshops classes online instructor led training materials CD Roms aids certification facilitator manuals
student workbooks vital learning continuing education behavior instruction on-line online
conflict resolution argument disagreement difference opinion problem solving
articles
management behavior negative defensive defensiveness team participation disciplinary fundamental skills
Online Customer Service Course

Delivering Customer Focused Service
Online Customer Service Course


The importance of professionalism to the customer service professional cannot be underestimated. Your professionalism is a direct reflection on you and your company. Professionalism is the basis for your customers' confidence in you and your company and ultimately impacts your company's bottom-line.

Delivering Customer Focused Service is an online customer service course that examines your role as a professional. During this training, you will learn guidelines for delivering customer service including understanding your role as a professional, the essential skills of communication, and a four-step customer service model. Most people will take approximately 1 hour to complete the course.

Course Lessons:

  1. Introduction
  2. Delivering Customer Focused Service
  3. What is Your Role as a Professional?
  4. The Essential Communication Skills
  5. The Four-Step Customer Service Model
  6. Conclusion

Course Objectives:

  • Describe the importance of professionalism to a customer service professional.
  • List action items that if achieved will improve your professionalism.
  • Describe the importance of each of the essential communication skills (listening, questioning, verifying, and explaining) in customer service situations.
  • Perform the four steps of the customer service process, including proper use of the essential communication skills.


Online Customer Service Course Screen Shot

Take the Online Customer Service Course   Take the Online Customer Service Course - $44

Additional Screen Shots
Pop Up Blocker Must Be Disabled
 

View the Contents of Your Shopping Cart
Checkout - Pay for Your Order
We accept all major credit cards and use SSL secured encryption to protect your information.
Vital Learning for Business & Life

 

Existing users can login here to access courses and print certificates.

Telephone skill building, team appraoch development, customer service classes, customer service programs, customer service seminars

Home - DiSC Profile - Medical Terminology - Discovering Diversity - Questions - About Corexcel

Interpersonal Courses - Sales & Customer Service Courses - Management Courses Online

Clinical Medical Scientific Courses - Online Nursing Courses - AiA Classic - Leadership Skills Training

Contact Info - Winning Through Customer Service - Team Dimensions Profile - Resolving Conflicts

 Leadership Essentials - Site Map - Accreditation Services - Certificate Programs - idXready