Managing Complaints
 Front-line managers and team leaders are often the first to hear team member complaints. Managing Complaints trains your leaders to resolve simple complaints and identify the hidden agendas that so often underlie chronic problems.
Teach now with the Managing Complaints Facilitator's Guide and Workbooks.
 Take Managing Complaints online today - $44
Managing Complaints Training Details
Printable Managing Complaints Overview
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Managing Complaints provides your managers with the skills to approach complaints in a way that is supportive of employee and team goals. Team leaders will learn why dealing with complaints is important and how to resolve them before real problems arise. This program will teach specific techniques for listening to and addressing employee complaints.
Managing Complaints Delivery Options
- 4 hour classroom program
- 2 hour online course
- 6-18 participants recommended
Managing Complaints Objectives
- Learn to effectively deal with team member complaints.
- Develop sensitivity to problems that lie behind complaints.
- Use various techniques to solve problems while maintaining a positive relationship with team members.
Managing Complaints Benefits
- Open the communication process between team leader and team member.
- Reduce conflict by removing the issue/problems before they become unmanageable.
- Reduce work stress by improving relations between you and your team member.
Managing Complaints Participant Workbook
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Managing Complaints Facilitator Guide
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- 4 hour workshop designed for 6-18 participants
- Complete instructions on how to facilitate the workshop
- Explanatory text for the trainer
- Sample trainer narrative
- Transcripts of visual segments
- Annotation notes
- Video Component - contains an introductory segment and a traditional behavior scenario, followed by a behavior model in both office and industrial versions.
- PowerPoint Presentation
- Self-Assessment Worksheet
- Memory Jogger Card
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Managing Complaints Online Course with Participant Workbook
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1-Year Online Access & Participant Workbook
$63.50
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Additional Screen Shots
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A representative will e-mail instructions for accessing the course on the next business day after your order has been submitted. For same day access please call 888.658.6641 before 12:00 PM Eastern Standard Time. This course is an excellent pre-work or post-work supplement to the instructor-led version of Essential Skills of Communicating.
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Cognitive Exercises
