Understanding Behavioral Styles for Customer Service
Online Course S-121
This course is designed to be taken in combination with the Online DiSC® Profile. The online profile is included in the purchase price.
Customer Service relationships often depend on "getting off on the right foot.” Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. People who take the DiSC Profile along with the Understanding Behavioral Styles for Customer Service* learn how to understand their behavior and how it affects others in a service environment. This course will help you develop skills to communicate better with customers.
Course information:
Course Objectives:
- Understand and recognize four basic behavior patterns
- Learn to read and react to people
- Apply knowledge to improve customer service performance
How to Order:
Click the “Add to Cart” button below. After purchasing this online course a Corexcel representative will e-mail instructions and a link to the course. You will receive your access code within 1 business day.
Understanding Behavioral Styles for Customer Service: $72 
* Includes a personalized online assessment of your behavioral style (DiSC 2.0 Profile)
Also Available:
Reinforcing Understanding Behavioral Styles for Customer Service
Customer Service Certificate Program
(Includes Understanding Behavioral Styles for Customer Service)
“DiSC” is a registered trademark of Inscape Publishing, Inc.
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