Understanding Behavioral Styles for Customer Service
Online Course S-121
This course is designed to be taken in combination with the Online DiSC Profile. The online profile is included in the purchase price.
Customer Service relationships often depend on "getting off on the right foot.” Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. People who take the DiSC Profile along with the Understanding Behavioral Styles for Customer Service* learn how to understand their behavior and how it affects others in a service environment. This course will help you develop skills to communicate better with customers.
Course information:
Course Objectives:
- Understand and recognize four basic behavior patterns
- Learn to read and react to people
- Apply knowledge to improve customer service performance
How to Order:
Click the “Add to Cart” button below. After purchasing this online course a Corexcel representative will e-mail instructions and a link to the course. You will receive your access code within 1 business day.
Understanding Behavioral Styles for Customer Service: $69 
* Includes a personalized online assessment of your behavioral style (DiSC© 2.0 Profile)
Also Available:
Reinforcing Understanding Behavioral Styles for Customer Service
Customer Service Certificate Program
(Includes Understanding Behavioral Styles for Customer Service)
|
