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Personal Action Plan Directions: List five (5) actions that you plan to do in order to deliver better customer service where you work. Be specific and realistic given the unique nature of your organization and your particular work area. 1. ___________________________________________________________ 2. ___________________________________________________________ 3. ___________________________________________________________ 4. ___________________________________________________________ 5. ___________________________________________________________ And I am also going to invite you to read and sign the pledge below as your commitment to delivering exceptional customer service. Jane, recently married was having lunch with a friend and explaining why she married Bill instead of Bob. "Bob is Mr. Everything," Jane said. "He's handsome, well educated, extremely intelligent, clever, and has a very successful career. In fact, when I was with Bob I felt like I was with the most wonderful person in the world." "Then why did you marry Bill?" her friend asked . Jane replied, "Because when I 'm with Bill, I feel like I'm the most wonderful person in the world." Note: The above story illustrates the most important key to customer service quality. This isn't to say that other factors such as looking your best and being well mannered, aren't important, because , of course, they are. But the most effective way to make a positive and lasting impression is to concentrate on boosting your customer's self image. Leo Burnett says it better and hopefully will leave you with a thought that will encourage you to recognize the critical value of giving your customers a boost to their self image whenever you can do so: "Don't tell me how good you make it; tell me how good it makes me when I use it." Click Here
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