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The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.
Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones. The 7 courses in “Get Set for Customer Service!” will teach people to:
- Interact with customers to help them feel more comfortable and satisfied
- Deal successfully with difficult customers
- Ask questions to discover and meet customer needs
- Handle complaints, resistance and objections effectively
The Customer Service Essentials Certificate Program includes:
- 7 courses valued at $279 if purchased separately
- 1 year access to all 7 courses
- 55 modules
- Over 11 hours of content
- Individual DiSC© Profile behavioral style assessment
- Customer Service Essentials Certificate - 1.1 CEUs
 Price: $229
Quantity:
Licensing options are available for the Customer Service Essentials Certificate Program. Please call 888.658.6641 to discuss licensing options.
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