Professional Certificate Programs
Online Certificate Programs in Leadership, Sales and Customer Service
Corexcel's Online Certificate Programs enhance job skills and improve employee productivity. Choose from three self-paced certificate programs: Leadership, Sales and Customer Service. Users get access to the online courses contained in the certificate program for one-year.
Online courses are ideal for adult learners who prefer educational activities that provide immediate answers to their questions or problems. Through Corexcel's partnership with CRK Interactive, these courses give students access 24-hours a day. View descriptions of all three certificate programs below. For a complete listing of the courses contained in a particular certificate program click the more info button or the program title.
Get Set for Leadership!
Leadership Essentials Certificate Program
Leadership Essentials Certificate Program - $175
People respect leaders and the inspiration they generate. Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. True leaders know how to find, develop and retain employees.
The 5 courses in "Get Set for Leadership!" teach the basics of interacting with people to maximize their performance. The Leadership Essentials Certificate Program teaches participants:
- How to Create a Motivational Environment
- How to Effectively Discuss Employee Performance Issues
- How to Conduct an Effective Interview
Get Set for Sales!
Sales Essentials Certificate Program
Sales Essentials Certificate Program - $269
Sales people face challenges today that are unprecedented in American business history. Today's customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power. They demand knowledgeable, skilled sales people that can answer their questions and solve their problems quickly.
"Get Set for Sales!" includes 9 courses that build a solid sales foundation. The Sales Essentials Certificate Program teaches participants how to:
- Increase productivity with territory and account management
- Strengthen customer relationships with increased credibility, understanding behavioral styles and customer focused sales interviews
- Build sales by asking the right questions, overcoming objections and gaining commitment
Get Set for Customer Service!
Customer Service Essentials Certificate Program
Customer Service Essentials Certificate Program - $229
The winning customer service formula for the new century includes understanding the customer, learning how to put the customer first and leveraging the potential of every person who comes in contact with customers.
Each employee holds extraordinary influence over the customer relationship. Their interactions can attract new customers and keep existing ones. The 7 courses in the Customer Service Essentials Certificate Program will teach people to:
- Interact with customers to help them feel more comfortable and satisfied
- Deal successfully with difficult customers
- Ask questions to discover and meet customer needs
- Handle complaints, resistance and objections effectively
